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Customer service personnel then after dealing with my son had to deal with me the father who insisted on wanting the purchase to go through, again Customer service personnel called the credit card company to triple check and finally it was confirmed that some information needed to be updated by the credit card holder.
Thank you very much for keeping my credit secure and for looking out for your customer that you will have for life. Get buying tips about Shoes Online delivered to your inbox.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Customer service basically told me it was my fault and they wouldn't do anything about it. Terrible terrible customer service. Rude and not helpful at all.
My order was lost or stolen en route to me. I have been a customer since Zappos began. Instead of refunding my money or sending me out a new box of shoes, they left me on hold and transferred me all over the place on three separate calls. It is obvious to me that they are incredulous that a box of shoes went missing Of course I asked them to check in that the box was delivered by the post office.
They could not find any proof of delivery. Don't y'all have insurance against these kinds of things I have always been happy when ordering from Zappos. Excellent customer service. I was trying to buy two pairs of shoes. Used my debit card and it did not go through. Had to call the or number. Placed the order over the phone.
Everything seems to be fine. Next day since I saw no money coming out of my account, I called and was told that they have some kind of security thing going on and someone should have called me with questions but nobody did.
I provided all of the information. An hour later got an email that the payment could not be processed. Called back at 1. You need to create a work environment that provides employees with a sense of fun , a sense of meaningful work , and incentives to do away with monotony. A training team trains employees in each core value. So, every employee hears the same message, learns the values, and learns the behavior that is expected to live the values every day at work.
The trainers are available for training value gaps. The hiring process at Zappos is more like a courtship than traditional recruitment. Henry, for example, attended a merchandising team recognition meeting at a bar and interacted with Zappos' employees in a variety of social settings for four months before they agreed to the relationship.
While the courtship may not be as rigorous for every job, before an employee is hired, he or she will meet with multiple employees and normally attend some type of department or company event. Employees who are not participating in interviews meet prospective employees informally to see if there is a fit.
Zappos takes cultural fit seriously and hires slowly. Months can pass between an initial cultural fit interview with an HR recruiter and an actual job offer. While not all hires wind this slow road, Zappos hires for cultural fit first.
Interviewers have developed five or six behaviorally-based questions that illuminate a candidate's congruence with each of the Zappos core values cited earlier.
This approach to interviewing allows interviewers to assess a candidate's potential ability to fit within the culture and to exhibit the necessary skills. Every interviewer gives specific feedback about candidates; some hires require consensus from the interviewers , some vote. Interviewing team members enter feedback directly into a computer system. They answer specific questions followed by free forms that assess their opinions of the candidate's fit at Zappos.
If you are hired by Zappos, you can expect to spend your first three to four weeks manning phones in their call center learning how to respond to customer needs. While this is an introduction to the soul of the business, it is also a practical approach to serving customers all year long. Zappos does not hire temporary employees during the busy seasons, so all employees are expected to sign up for shifts in the call center to handle busy times such as holidays. The early training allows employees to serve customers professionally.
When crunch time comes, each employee puts in their ten hours a week in the call center. In a process that they had started using, according to Ms. Henry, during the last three-four days of new employees working in the call center, new employees participate in a scavenger hunt to meet people and to find things out about the company.
An employee's whole department is then invited to their graduation after they have completed their call center stint and the scavenger hunt. Employees graduate to the regular workforce to the tune of music like "Pomp and Circumstances," graduation certificates delivered on a stage and with the cheering of their families and new departments ringing in their ears during the ceremony.
If you haven't become a Zappos insider, committed to the goals and the culture , the company really prefers that you leave. Take the money, though, and you can never come back. Anonymous, Zappos Customer , October 18, This is a beautiful shoe; however, it is rather low cut and may not fit feet that have problems, such as bunions or hammer toes, etc. Also, felt that it the shoe were not open toe, I might find it a bit small in length.
Elemengee, Zappos Customer , August 23, Overall 4 Rated 4 stars out of 5. Comfort 2 Rated 2 stars out of 5. Pretty shoe and great heel for walking but there is a break off point of the inner sole that hits at the edge under my toes, making them quite uncomfortable. I am sorry, but had to return them. Anonymous, Zappos Customer , October 8, I was so pleased to find these shoes. I needed something for a wedding in blue and this matched perfect!!
The flower really makes them fabulous!! I also purchased these in black. I'm set in the shoe department for wedding season!! I was also very lucky to find a perfectly matched blue purse from Zappos from a different company. Time to buy a lottery ticket!!! It;s great that I can trust Zappos for quick and free deliveries and free returns when necessary. Shopping from home late at night or sometimes in the wee morning hours works out nicely because my family are all asleep.
No distractions!! Kathy, Zappos Customer , April 9, A caution: this shoe is not a true navy blue. The fabric definitely has a touch of teal or peacock in it, which, fortunately, was exactly the shade I needed to match a dress for my daughter's wedding. It is a really gorgeous shoe, with a lower heel, which should help as I will be on my feet most of the evening.
I love them! Anonymous, Zappos Customer , March 15, These shoes are very stylish and comfortable. The size is spot on. A good choice for a night out and dancing. Anonymous, Zappos Customer , December 9, These are going to be absolutely the perfect shoe for my outfit for the gala! Rivka, Zappos Customer , January 23, Well made shoe, great material, cute design. I wore these to a wedding and received many compliments.
Anonymous, Zappos Customer , September 30, Shoes are beautiful!! The company exemplifies what it means to make employees happy, so they can make customers happy. They encourage a fun environment filled with co-creation. And they offer employees valuable incentives , like: continued learning through Zappos University, the opportunity to find a new career path with internal Shadow Sessions, a network of life coaches, flexible work schedules, and volunteer opportunities.
To develop a great culture, companies have to create a set of core company values for your company to rally around. Then in the contact center, you have to coach your agents towards those values. Zappos does. So we generally try to stay away from policies, we just ask our reps to do whatever they feel is the right thing to do for the customer and the company. We kind of have to untrain their bad habits. It takes tons of training and coaching or untraining, according to Hsieh to empower employees to make in-the-moment decisions that benefit customers AND the company.
The key here is to support a strong coaching and training culture rather than on strict policies and procedures.
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